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Price Match Guarantee + NO Sales Tax (excluding Ohio) + FREE Shipping on Most Orders!
Price Match Guarantee + NO Sales Tax (excluding Ohio) + FREE Shipping on Most Orders!

Shipping & Returns

Shipping Policy

Shipment Processing Time

All orders are processed within 1 business day. Some orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be any significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

We have FREE Shipping on MOST of our Products! Unless otherwise stated. You will be able to see the Shipping Cost, if any, prior to Checking Out. So you will never be surprised with an extra charge!

On average, most items will arrive within 7-10 business days. However, sometimes Backorder situations do happen. If any abnormal Shipping Times arise, we will be sure to notify you.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Please be advised that most often times we also are waiting for the Tracking Info to be sent directly from the Manufacturers as well. We promise, that as soon as we have it, you will too!

  

Damages

Please inspect your order upon receiving and immediately contact the Manufacturer of the Product AND the Shipping Company if the item is defective, damaged or if you receive the wrong item. YBLGoods is not liable for any products damaged or lost during shipping.

Please save all packaging materials and damaged goods while filing a claim.



Return Policy 

We work directly with the Manufacturer of every Product that we sell. Each Manufacturer has their own Return Policies and each are handled in different ways. In order to initiate a Return please contact the Manufacturer of your Product DIRECTLY! Once they approve your Return with us, we will refund the Charge directly back to your Card. 

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Each Product Page will specifically state if it has any unusual Return Policies or No Returns at all. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

In order to do an Exchange, please contact the Manufacturer Directly on the Product you wish to exchange. Once you have been approved by the Manufacturer for an Exchange, we will issue a new Invoice or Refund for any difference in Price and then Ship the new item. 

 

Refunds 

The Manufacturer's Warehouse will notify you once they have inspected your return to let you know if the Refund was approved or not. If Approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well. 


Cancellations

Once payment is made, there will be a 3% Credit Card Processing Fee that is charged by the Credit Card company themselves for any Cancellation + a Restocking Fee, which the price may vary based on the product you have purchased.


For Touchstone TV Lifts

Please inspect your cabinet immediately upon receipt for shipping damages. Once you have inspected the cabinet and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.

Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization on requests after 30 days post-delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.

You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling our toll free Customer Service at 888-978-3531. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.

There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused.

While Touchstone Home Products includes shipping fees on all cabinets, the customer will be responsible for all shipping costs incurred for shipping the cabinet from Touchstone Home Products to the customer, as well as the cost of return shipping of the cabinet back to Touchstone Home Products in the event of a return or exchange for reasons other than defect or shipping damage. The cabinet must be returned in its original packaging. Cabinets not returned in original packaging will not be accepted and customer will be denied refund.

Returns/Exchanges will not be accepted for cabinets finished in a custom color.

Custom paint deposit is non-refundable once order is placed.

Furniture Color: Touchstone can provide color samples for all of our products upon request. If you require a true color match, please request a color sample prior to placing your order. Color matching is not a condition that qualifies for a return under this return policy. No warranty for color matching is expressed or implied.