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At YBLGoods, we strive to provide you with the best quality Customer Service, while our Manufacturers provide you with the highest quality products. Together, as an Authorized Dealer, we are able to combine our efforts to bring you a FULL Manufactures Warranty on EVERY Item and FREE Shipping on almost every item in our store!
Look for the Free Shipping Badge applied to most products across our website.
You can find the Free Shipping Badge in 1 of 2 places around our website. Either below the "Buy Now" buttons, or within the Product Descriptions themselves. But don't worry, even if you miss it, we will never Charge you any Shipping or Handling Fee's without you knowing prior to Checkout!
While we do have Free Shipping on nearly every item in our store; We do have to charge Shipping on some of the very large & bulky items, due to nature of transporting such goods.
These items are quite obvious however. Such as our Commercial Playground Equipment, or our 24 Foot Swim Spas! Both of which our average customer rarely ever runs into. However, we do also provide FREE Installation Assistance if the occasion ever does call for such services!
In some instances, we do provide Local Pick Up on a few of the products that we sell. Pick Up locations are at the various warehouses that we ship from across the country. Local Pick Up would require to be arranged by Contacting Us first. Once a request is sent, we will determine which Warehouse a Pick UP may be possible at, depending on where we have that item located.
In most cases a Local Pick Up is not possible. However, If it is still something you are interested in, feel free to Contact Us using the Chat Box at the bottom right hand side of you screen, and we will do out best to make that happen for you!
As an Authorized Dealer, we not only offer the Full Manufacturers Warranty on everything we sell, but we also sell all of our Products at MAP (Minimum Advertised Pricing) Which is the Lowest Price legally possible, set by the Manufacturers themselves.
Which is why we are 100% confident in offering both our Price Match Guarantee AND Transparent Price Comparing, and knowing that we are still always bringing you the Lowest Prices possible!
In order for YBLGoods to do a Price Match, all of the following criteria must also be true with the listing on the other Sellers website...
1. Must be the same Make & Model of the item we are Selling.
2. Must be in a New Condition with Original Manufacturers Packaging Materials, the same as we are selling. No Floor Models, Used, or Refurbished Items, etc.
3. Must include Shipping Price for said item. (In some cases this must be calculated to your actual address, if the other Dealer is calculating theirs as such. Please give us extra time to prepare your Price Match during these situations.)
4. Other Dealer must also be an Authorized Dealer of item being Sold.
5. Must be able to be Publicly Purchased in the same manner such as our website. Using a publicly accessible Checkout Page and Authorized to accept Credit and/or Debit Cards via an Authorized Payment Processor. No Private Listings or Offers, ACH, Wire Transfers, etc.
6. No 3rd Party or Marketplace Listings such as Craigslist, Facebook, Amazon, etc, nor apps such as OfferUp, Mercari, Nextdoor, etc can be honored in any Price Matching system.
7. No Email, SMS, or any other Newsletter style promotions may be honored, as your consent to opt into those newsletters means you may receive Private Discounts, that are not being Advertised to the General Public.
Without all of these criteria being true, it would not be a true Price Match, as all of these factors can effect the Warranties, Service, Final Prices, etc that you receive when buying.
We offer our Price Match Guarantees, as we already sell all of our products at MAP Pricing (Minimum Advertised Pricing) This price is set and regulated by the Manufacturers themselves. This is why no 3rd Party or Marketplace Sellers can be honored in the system. We also can not Advertise for any less than the MAP Prices set by the Manufacturers, nor may any other Authorized Dealer. If we become aware of another Authorized Dealer selling for below MAP Pricing, we are obligated to notify the Manufacturer of this issue. Additionally, we honor the right to turn down business from any party that does not comply with these policies, or any other regulations set by YBLGoods or the Manufactures themselves.
Once an order is processed, it is shipped out via LTL or FedEx/UPS, for large and small items respectively. Prepaid freight charges will be added to your invoice, although dealers have the option to use their own freight company. Please make a notation on your purchase order for this option.
Prepaid LTL shipments are curbside delivery unless otherwise requested.
Shipping times vary based on final destination, however the average transit time is 2-4 business days for the East Coast, 3-5 business days for the Midwest and 5-7 business days for the West Coast. Please contact Lexora, Inc directly for all orders outside of the contiguous United States.
All returned items must be shipped in an undamaged “like new” condition, original packaging and crating materials, for the return to be accepted by Lexora or the Authorized Retailer. A return merchandise authorization (RMA) must be requested and approved prior to shipping any products back to Lexora or the Authorized Retailer. All returns will be inspected upon arrival at the warehouse and once approved, the applicable credit will be provided.
The following types of items may not be returned under any circumstance:
Orders refused by customer for reasons excluding damages to the merchandise, manufacturer defect or shipping error, shall be treated as a return and be subject to terms and conditions of the return policy and procedure.
Any noted damage to the purchased item must be reported to Lexora or Authorized Dealer within 5 business days of delivery.
For evident transit damages, please refuse the item with the freight company upon delivery. The majority of minor issues/damages can be replaced by parts sent from Lexora warehouse and do not require a full return of the item. If minor damage is visible upon delivery, please notate same on the Proof of Delivery slip which is executed at the receipt of the delivery. If you are unable inspect the delivery shipment right away, please notate “Subject to inspection, possible concealed damage”.
If a replacement part is required, please contact Lexora or the Authorized Dealer as noted on your purchase confirmation. For convenience, the contact Lexora Customer Service at (440)-678-7845 for assistance on a request.
Returns of non-damaged items must be made within 30 days of delivery of merchandise. All returns must be returned in “new” condition and in undamaged Lexora packaging and crating materials or the packing materials of the Authorized Dealer.
Customers in receipt of their purchased item who wish to make a return, must ship the item back via shipping carrier of their choice. Upon Lexora’s receipt, inspection and approval of the returned item, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Customers cancelling their order after receipt of shipment tracking confirmation and once the item is in transit will receive a credit subject to a 25% restocking fee, Original Shipping Fee and Return Shipping Fee.
If an item is being returned to an Authorized Dealer, once the RMA is approved by the Authorized Dealer, tracking information for the return must be provided to Lexora and the tracking number must be active within 30 days of delivery. Once the return is inspected and approved, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Be advised that if a return is delivered after 30 days of purchase, a partial credit shall be issued subject to Lexora or Authorized Dealer’s review of the return.
Ordered the Wrong Size/Style
Customers are urged to request a sample prior to placing their orders via email@example.com Lexora and Authorized Dealer shall not be liable for any Customer error in connection with selection of size or product finish.
Customer should confirm all measurements prior to placing an order. If you receive a wrong sized product, please contact the retailer with whom you purchased from. Please note if the order received is incorrect due to sizing, customer shall be responsible for the return of the wrong product and the appropriate delivery charges for an exchange, if any.
All Lexora products are handcrafted by experienced professionals who take ample time and care making each product unique and one of a kind. We strive to provide exceptional quality products as well as customer service.
If the product is notated as defective, a return request must be provided within 30 days of the delivery date. Photos and videos indicating the defect are required for a return or replacement of order. Please also provide the product item SKU # and Batch # found on the packaging of each Lexora item or the Quality Control Sticker found on countertops and cabinets. Once provided, Lexora will investigate the issue and provide resolutions and/or approval of return.
Please note replacements of defective products are available. Please contact Lexora’s Customer Service at Phone:(440)-678-7845 or firstname.lastname@example.org for assistance.
Orders can only be cancelled prior to shipment. Approved order cancellations will receive an email confirmation of status. If the order is not in Lexora’s warehouse and is in route, the shipment cannot be cancelled.
For a full refund of shipment fees- cancellation must be made at least 24 hours prior to the shipment pickup ready time on the day of pickup.
If an order is refused due to a cancellation that was not provided in a timely manner, this shall be deemed a Buyer’s Remorse Return. A 25% restocking fee along with the Original Shipment and Return shipment shall be applied to customer’s credit.
If the freight company delivering the item has made multiple unsuccessful attempts to contact you to establish a delivery date and time, the freight company may apply storage fees which will be applied to customer’s order.
If incorrect contact information was provided at the time the order was placed to Lexora or a re-consignment (change of address) is requested after the item is already in transit, customer shall be responsible for any fees incurred as well as delay in the delivery of the order. Lexora hereby reserves the right to charge additional storage fees to the responsible parties.
All Lexora products carry a 1-year manufacturer’s limited warranty. Proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. This warranty covers products that were properly installed by a licensed professional and used properly. If, under those circumstances, a Bell and Modern product has a manufacturer’s defect, Lexora will provide the parts necessary to resolve the issue free of charge. This includes a full replacement of the product if necessary, solely at the manufacturer’s discretion. If an item is defective upon receipt, do not install and contact Lexora immediately. Defective items that are knowingly installed will not qualify for free replacements.
Damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol or other organic solvents — whether performed by a contractor, service company or yourself — are excluded from this warranty. Additionally, defects or damage caused by non-Lexora parts will void this warranty in its entirety.
Lexora will not be held responsible for labor charges and/or damage incurred during the installation, repair, or replacement of any Lexora product. Furthermore, the manufacturer shall not be held responsible for any incidental or consequential damages, losses and/or injury relating to the item(s). Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees — whether expressed or implied, statutory or otherwise — including without restriction those of merchantability or of fitness for use.
Depending on jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the aforementioned limitations or exclusions may not apply. This warranty affords you specific legal rights; you may have other rights which vary from state to state, province to province, and country to country.
All Lexora products (with the exception of our outdoor firepits) are designed for indoor use only. All warranties are non-transferable. Lexora will supply proper instructions for making warranty claims.
Photos of the damaged/defective part or item may be required to fulfill parts requests. Said photos are necessary to determine the proper resolution and to file damage claims with the shipping company.
If photos cannot be submitted for any reason, the damaged/defective part must be shipped to our warehouse at the customer’s expense. The part will be carefully inspected and necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary.
Issues with missing parts must be reported to Lexora within 48 hours. All Lexora parts carry a 90-day limited warranty.
Shipped quick, fair price and love the products.
These rails are easy to install and very strong and sturdy. I highly recommend this product.
Good quality & fast delivery
You get what you pay for !
Absolutely a great investment! So great. I love it.
G-Force ZM Fat Tire 48V Electric Bike w/LCD Display 1300W at YBLGoods
Thanks for everything
I have not received it yet.
I like it. it really gets up and goes.
I ordered an attic lift for a client but had technical questions prior to purchase. The customer service person was pleasant. What he didn’t know he followed up on with his technical team and got back to me with the answers.
We did not use these for the intended purpose, but instead used them to make elevator beds in studios to increase the useable space. Awesome indeed.
GOOD SERVICE! GOOD BIKE! CAME IN ABOUT ONE WEEK! VERY HAPPY!!
Missing a part when received. It was handled quickly and easily! The unit was as described and is already being heavily enjoyed.
Had it together in 20 min 100 mi later haven't had to mess with anything kristen was also very helpful
I have already sent you a review!!! Please send me a bike Manuel for my t42, my phone lost all the info on the bike!!!
Thank you guys for being so helpful while trying to figure out which e-bike I wanted to get. I am a bit older, and this new technology is a little confusing to me. But I started seeing these electric bikes all over town and I knew I had to get one! I didn't realize there were so many options though, I almost gave up! But Jessica on the Chat Box was SUPER helpful. She even threw in 4 Free bike accessories in for me! Overall, shipping was fast, customer service was great. 10/10 I will be back again! Thanks guys!