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At YBLGoods, we strive to provide you with the best quality Customer Service, while our Manufacturers provide you with the highest quality products. Together, as an Authorized Dealer, we are able to combine our efforts to bring you a FULL Manufactures Warranty on EVERY Item and FREE Shipping on almost every item in our store!
Look for the Free Shipping Badge applied to most products across our website.
You can find the Free Shipping Badge in 1 of 2 places around our website. Either below the "Buy Now" buttons, or within the Product Descriptions themselves. But don't worry, even if you miss it, we will never Charge you any Shipping or Handling Fee's without you knowing prior to Checkout!
While we do have Free Shipping on nearly every item in our store; We do have to charge Shipping on some of the very large & bulky items, due to nature of transporting such goods.
These items are quite obvious however. Such as our Commercial Playground Equipment, or our 24 Foot Swim Spas! Both of which our average customer rarely ever runs into. However, we do also provide FREE Installation Assistance if the occasion ever does call for such services!
In some instances, we do provide Local Pick Up on a few of the products that we sell. Pick Up locations are at the various warehouses that we ship from across the country. Local Pick Up would require to be arranged by Contacting Us first. Once a request is sent, we will determine which Warehouse a Pick UP may be possible at, depending on where we have that item located.
In most cases a Local Pick Up is not possible. However, If it is still something you are interested in, feel free to Contact Us using the Chat Box at the bottom right hand side of you screen, and we will do out best to make that happen for you!
As an Authorized Dealer, we not only offer the Full Manufacturers Warranty on everything we sell, but we also sell all of our Products at MAP (Minimum Advertised Pricing) Which is the Lowest Price legally possible, set by the Manufacturers themselves.
Which is why we are 100% confident in offering both our Price Match Guarantee AND Transparent Price Comparing, and knowing that we are still always bringing you the Lowest Prices possible!
In order for YBLGoods to do a Price Match, all of the following criteria must also be true with the listing on the other Sellers website...
1. Must be the same Make & Model of the item we are Selling.
2. Must be in a New Condition with Original Manufacturers Packaging Materials, the same as we are selling. No Floor Models, Used, or Refurbished Items, etc.
3. Must include Shipping Price for said item. (In some cases this must be calculated to your actual address, if the other Dealer is calculating theirs as such. Please give us extra time to prepare your Price Match during these situations.)
4. Other Dealer must also be an Authorized Dealer of item being Sold.
5. Must be able to be Publicly Purchased in the same manner such as our website. Using a publicly accessible Checkout Page and Authorized to accept Credit and/or Debit Cards via an Authorized Payment Processor. No Private Listings or Offers, ACH, Wire Transfers, etc.
6. No 3rd Party or Marketplace Listings such as Craigslist, Facebook, Amazon, etc, nor apps such as OfferUp, Mercari, Nextdoor, etc can be honored in any Price Matching system.
7. No Email, SMS, or any other Newsletter style promotions may be honored, as your consent to opt into those newsletters means you may receive Private Discounts, that are not being Advertised to the General Public.
Without all of these criteria being true, it would not be a true Price Match, as all of these factors can effect the Warranties, Service, Final Prices, etc that you receive when buying.
NOTICE:
We offer our Price Match Guarantees, as we already sell all of our products at MAP Pricing (Minimum Advertised Pricing) This price is set and regulated by the Manufacturers themselves. This is why no 3rd Party or Marketplace Sellers can be honored in the system. We also can not Advertise for any less than the MAP Prices set by the Manufacturers, nor may any other Authorized Dealer. If we become aware of another Authorized Dealer selling for below MAP Pricing, we are obligated to notify the Manufacturer of this issue. Additionally, we honor the right to turn down business from any party that does not comply with these policies, or any other regulations set by YBLGoods or the Manufactures themselves.
The unfinished Elevate® pop-up TV lift cabinet gives you the freedom to customize the wood finish to match your decor. Inside the cabinet, Touchstone's industry-leading Whisper Lift® II motorized TV lift raises and lowers your TV on demand.
Choose an unfinished Elevate® TV lift cabinet and stain the cabinet yourself. Or choose one of our beautiful finish options above including Crystal White, Ebony Black, or Hearthstone Grey for an extra charge. The cabinet with the finish option will be painted on all sides for versatile placement anywhere in the room including at the foot of the bed or as a room divider.
Custom Finishes: Please note, the finishes may differ slightly from the computer-generated color swatches displayed above. Color samples are available upon request. Please contact us for a color sample if needed.
Lead Times: The unfinished Elevate® TV Lift Cabinet usually ships within 2-3 business days. The custom finished Elevate® TV Lift Cabinets are finished to your specifications and ship approximately 5-6 weeks from your order date.
DISCLAIMER: Stains and finishes are applied to enhance the natural beauty of the wood. Due to the individual characteristics of wood, colors may vary.
The Elevate® unfinished TV lift cabinet is the perfect solution for those who have small spaces and hard to match interior color schemes. Whether you're the do-it-yourself type or need a special custom finish to match your decor, the Elevate® is the ideal choice. The stylish yet affordable Elevate® TV Lift Cabinet features Touchstone's patented TV lift technology that fully cycles up or down in less than 30 seconds with the push of a button.
The Elevate® by Touchstone™ is the smallest of any TV Lift Cabinet, but will accommodate flat-screen televisions up to 45". With the Elevate® TV Lift Cabinets unfinished exterior, there is no need to sacrifice your home's unique decor for your flat-screen TV or for an ill-matching finished cabinet. Easily conceal your video cables inside the Elevate® by feeding them through the bottom of the cabinet and hiding them from sight. Electronic components can be easily stored on our add-on component shelf or tucked away inside at the bottom of the cabinet where you have 17 1/2" W x 12 5/8" D of area on the left and right sides of the TV lift cabinet.
You can also upgrade the Elevate® with our Add-On Component Shelf to store your cable box, video game system, DVD player, and other components for just $79 when you add it to your cabinet purchase (Shelf is $89 when purchased as a standalone purchase). The add-on component shelf attaches to the TV lift system directly below the flat-screen TV and raises or lowers into the cabinet along with your TV when remotely activated. The shelf provides an area of 16" W x 9" D on both the left and right sides to fit a wide variety of multimedia components. You can also add an optional IR Repeater Kit.
Included in the Elevate® Unfinished Cabinet is Touchstone's Whisper Lift II TV Lift, which fully raises or lowers your flat screen TV in less than 30 seconds, and reaches an extended height of 65.5". Installation is quick and easy, and we provide step-by-step instructions, as well as phone and online support, to help you get set up in just minutes.
Touchstone offers White Glove Delivery packages starting at $300.00. Please note we can not offer White Glove service to all states, so check with us first to confirm service availability. Here's what is included in your White Glove Service:
ELECTRIC FIREPLACES 72" AND LARGER - LTL LIFT GATE SERVICE
Email: info@yblgoods.com
Phone:(440)-678-7845
Touchstone Home Products, Inc. ("Touchstone") warrants that its electric fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.
INCLUDED IN STANDARD 1-YEAR WARRANTY VALID FOR 1 YEAR FROM DATE OF PURCHASE (INCLUDED WITH FIREPLACE PURCHASE):
Touchstone Home Products offers our customers a 5 year standard manufacturers warranty.
Our warranty includes:
INCLUDED IN STANDARD 2-YEAR WARRANTY (INCLUDED WITH CABINET PURCHASE):
INCLUDED IN EXTENDED 5-YEAR WARRANTY:
RETURN/EXCHANGE POLICY - FIREPLACE UNITS, LIFTS, AND PARTS
Please inspect your fireplace unit immediately upon receipt for shipping damages and notify Touchstone Home Products immediately if there is damage. Return/refund will not be accepted for damage claims received past 14 days after delivery.
Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization if the request is received more than 30 days after delivery.
You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling toll free our Customer Service at (440)-678-7845. Please make sure the Return Authorization number is written on the outside of the box you send back to Touchstone Home Products. Returns without an RA# will be refused.
There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused and refund will not be issued.
While Touchstone Home Products includes Free Ground Shipping on all fireplace units at no extra charge, the customer is responsible for all shipping costs tied to the return of the fireplace back to Touchstone Home Products, as well as the original shipping costs from Touchstone to the customer. The fireplace unit must be returned in its original packaging. Returns of fireplace units without the original box and foams will be denied.
Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY TOUCHSTONE HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
RETURN/EXCHANGE POLICY - TV CABINETS
Please inspect your cabinet immediately upon receipt for shipping damages. Once you have inspected the cabinet and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.
Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization on requests after 30 days post delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling our toll free Customer Service at (440)-678-7845. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.
There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused.
While Touchstone Home Products includes shipping fees on all cabinets, the customer will be responsible for all shipping costs incurred for shipping the cabinet from Touchstone Home Products to the customer, as well as the cost of return shipping of the cabinet back to Touchstone Home Products in the event of a return or exchange for reasons other than defect or shipping damage. The cabinet must be returned in its original packaging. Cabinets not returned in original packaging will not be accepted and customer will be denied refund.
Returns/Exchanges will not be accepted for cabinets finished in a custom color.
Custom paint deposit is non-refundable once order is placed.
If you have any further questions regarding shipping or returns, please call us at (440)-678-7845
The unfinished Elevate® pop-up TV lift cabinet gives you the freedom to customize the wood finish to match your decor. Inside the cabinet, Touchstone's industry-leading Whisper Lift® II motorized TV lift raises and lowers your TV on demand.
Choose an unfinished Elevate® TV lift cabinet and stain the cabinet yourself. Or choose one of our beautiful finish options above including Crystal White, Ebony Black, or Hearthstone Grey for an extra charge. The cabinet with the finish option will be painted on all sides for versatile placement anywhere in the room including at the foot of the bed or as a room divider.
Custom Finishes: Please note, the finishes may differ slightly from the computer-generated color swatches displayed above. Color samples are available upon request. Please contact us for a color sample if needed.
Lead Times: The unfinished Elevate® TV Lift Cabinet usually ships within 2-3 business days. The custom finished Elevate® TV Lift Cabinets are finished to your specifications and ship approximately 5-6 weeks from your order date.
DISCLAIMER: Stains and finishes are applied to enhance the natural beauty of the wood. Due to the individual characteristics of wood, colors may vary.
The Elevate® unfinished TV lift cabinet is the perfect solution for those who have small spaces and hard to match interior color schemes. Whether you're the do-it-yourself type or need a special custom finish to match your decor, the Elevate® is the ideal choice. The stylish yet affordable Elevate® TV Lift Cabinet features Touchstone's patented TV lift technology that fully cycles up or down in less than 30 seconds with the push of a button.
The Elevate® by Touchstone™ is the smallest of any TV Lift Cabinet, but will accommodate flat-screen televisions up to 45". With the Elevate® TV Lift Cabinets unfinished exterior, there is no need to sacrifice your home's unique decor for your flat-screen TV or for an ill-matching finished cabinet. Easily conceal your video cables inside the Elevate® by feeding them through the bottom of the cabinet and hiding them from sight. Electronic components can be easily stored on our add-on component shelf or tucked away inside at the bottom of the cabinet where you have 17 1/2" W x 12 5/8" D of area on the left and right sides of the TV lift cabinet.
You can also upgrade the Elevate® with our Add-On Component Shelf to store your cable box, video game system, DVD player, and other components for just $79 when you add it to your cabinet purchase (Shelf is $89 when purchased as a standalone purchase). The add-on component shelf attaches to the TV lift system directly below the flat-screen TV and raises or lowers into the cabinet along with your TV when remotely activated. The shelf provides an area of 16" W x 9" D on both the left and right sides to fit a wide variety of multimedia components. You can also add an optional IR Repeater Kit.
Included in the Elevate® Unfinished Cabinet is Touchstone's Whisper Lift II TV Lift, which fully raises or lowers your flat screen TV in less than 30 seconds, and reaches an extended height of 65.5". Installation is quick and easy, and we provide step-by-step instructions, as well as phone and online support, to help you get set up in just minutes.