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At YBLGoods, we strive to provide you with the best quality Customer Service, while our Manufacturers provide you with the highest quality products. Together, as an Authorized Dealer, we are able to combine our efforts to bring you a FULL Manufactures Warranty on EVERY Item and FREE Shipping on almost every item in our store!
Look for the Free Shipping Badge applied to most products across our website.
You can find the Free Shipping Badge in 1 of 2 places around our website. Either below the "Buy Now" buttons, or within the Product Descriptions themselves. But don't worry, even if you miss it, we will never Charge you any Shipping or Handling Fee's without you knowing prior to Checkout!
While we do have Free Shipping on nearly every item in our store; We do have to charge Shipping on some of the very large & bulky items, due to nature of transporting such goods.
These items are quite obvious however. Such as our Commercial Playground Equipment, or our 24 Foot Swim Spas! Both of which our average customer rarely ever runs into. However, we do also provide FREE Installation Assistance if the occasion ever does call for such services!
In some instances, we do provide Local Pick Up on a few of the products that we sell. Pick Up locations are at the various warehouses that we ship from across the country. Local Pick Up would require to be arranged by Contacting Us first. Once a request is sent, we will determine which Warehouse a Pick UP may be possible at, depending on where we have that item located.
In most cases a Local Pick Up is not possible. However, If it is still something you are interested in, feel free to Contact Us using the Chat Box at the bottom right hand side of you screen, and we will do out best to make that happen for you!
As an Authorized Dealer, we not only offer the Full Manufacturers Warranty on everything we sell, but we also sell all of our Products at MAP (Minimum Advertised Pricing) Which is the Lowest Price legally possible, set by the Manufacturers themselves.
Which is why we are 100% confident in offering both our Price Match Guarantee AND Transparent Price Comparing, and knowing that we are still always bringing you the Lowest Prices possible!
In order for YBLGoods to do a Price Match, all of the following criteria must also be true with the listing on the other Sellers website...
1. Must be the same Make & Model of the item we are Selling.
2. Must be in a New Condition with Original Manufacturers Packaging Materials, the same as we are selling. No Floor Models, Used, or Refurbished Items, etc.
3. Must include Shipping Price for said item. (In some cases this must be calculated to your actual address, if the other Dealer is calculating theirs as such. Please give us extra time to prepare your Price Match during these situations.)
4. Other Dealer must also be an Authorized Dealer of item being Sold.
5. Must be able to be Publicly Purchased in the same manner such as our website. Using a publicly accessible Checkout Page and Authorized to accept Credit and/or Debit Cards via an Authorized Payment Processor. No Private Listings or Offers, ACH, Wire Transfers, etc.
6. No 3rd Party or Marketplace Listings such as Craigslist, Facebook, Amazon, etc, nor apps such as OfferUp, Mercari, Nextdoor, etc can be honored in any Price Matching system.
7. No Email, SMS, or any other Newsletter style promotions may be honored, as your consent to opt into those newsletters means you may receive Private Discounts, that are not being Advertised to the General Public.
Without all of these criteria being true, it would not be a true Price Match, as all of these factors can effect the Warranties, Service, Final Prices, etc that you receive when buying.
We offer our Price Match Guarantees, as we already sell all of our products at MAP Pricing (Minimum Advertised Pricing) This price is set and regulated by the Manufacturers themselves. This is why no 3rd Party or Marketplace Sellers can be honored in the system. We also can not Advertise for any less than the MAP Prices set by the Manufacturers, nor may any other Authorized Dealer. If we become aware of another Authorized Dealer selling for below MAP Pricing, we are obligated to notify the Manufacturer of this issue. Additionally, we honor the right to turn down business from any party that does not comply with these policies, or any other regulations set by YBLGoods or the Manufactures themselves.
This is the smaller three surface waterfall we offer. It truly is a soothing piece of art in your home or office.
**We can ship water features to virtually any address in the world.
**For shipments to the Continental USA and Canada all shipping is FREE!
(Please note that a $195 handling charge is charged to cover the cost of clearing Canadian customs--all GST taxes are the responsibility of the Canadian Consignee).
**For shipments to Alaska and Hawaii, shipping is discounted!
**For shipments anywhere else in the world--please call us to get a freight quotation before placing your order
Orders received by Adagio Water Features are typically sent by a freight carrier. Please refer to the individual product you are purchasing for production times. Standard Shipping typically takes between 4 - 7 business days depending on your location.
**If you would like faster delivery times please contact a customer service representative at Adagio Water Features and they will try to accommodate your request.
All water fountains are eligible for free shipping, as long as the shipping address is located within the continental United States or Canada. This applies to standard shipping only! Expedited shipping quotes can be obtained by calling our customer service line.
If you wish to ship something outside the continental U.S., please contact Adagio Water Features for a shipping quote. You must have the name and product code of the item you wish to purchase as well as a full shipping address ready when you call or e-mail. We cannot give you a quote without this information. The customer is responsible for any duties, fees or taxes imposed by the receiving country. Please keep in mind that some countries take up to 72 hours to receive shipping quotes from carriers.
Due to the weight and size of many large or heavy items they must be sent via independent freight carriers. Here are a few things to note.
Any additional charges for Expedited Shipping will NOT be refunded on shipments that are delayed due to causes beyond the shipping company’s control, including but not limited to the following:
The nature of the shipment, defect, or inherent vice of the product. Failure of the Consignee to observe any terms contained in the Air Freight Terms, including but not limited to addressing or marking of any shipment, including omission of, or provision of, an incorrect Consignee address or ZIP code on the Air Waybill, providing insufficient information. Acts of God, weather conditions, environmental or hazardous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control. Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.
The following shipments are not eligible for Guaranteed Service:
**IMPORTANT** Freight damage rarely occurs; however, all packages, crates, items and pallets must be inspected by the receiver upon delivery. In the event that a package, crate, pallet, or item is damaged due to shipping please NOTE the damage on the Delivery Receipt and ACCEPT the Shipment. Contact Adagio Water Features immediately to report damages. We will need photos of the box, including any signs of mishandling, as well as any parts that are damaged and need to be replaced. Replacement parts will be sent out as soon as the required pictures are sent.
Please note – All damages must be reported to Adagio Water Features within 48 hours of accepting delivery. The customer will be responsible for any damages not reported within that time frame. Adagio Water Features is not responsible for any damages that are not noted on the delivery receipt. Please mark the delivery receipt “Possible Concealed Damages” if you are unable to inspect it before the driver leaves.
Cancellation Policy All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do so free of charge after your card is charged.
There will be 3% charge that will be deducted from the original price paid. This fee is mandated by the bank and/or credit card company and not within our control.
Orders which are refused at delivery will be assessed of all applicable fees, including the return cost of shipping and a potential 15% restocking fee.
We understand that on occasion, orders will need to be cancelled and our customer service team is happy to assist.
To cancel and order call us at (440)-678-7845 or Email: email@example.com with an order number and cancellation request.
Cancellation must happen before the item is shipped. Orders are usually shipped within 12-48 hours.
Custom items, built-to-order, Tailor-Made, personalized, or logoed items cannot be canceled. These sales are final.
In the unlikely event that you are not satisfied with your Adagio Water Features products, we will accept a return or exchange of the item(s) within 30 days of receipt for a refund less 15% restocking fee and freight costs. Any shipping charges that were incurred to send, exchange, or return the product will not be refunded. All returned items to Adagio Water Features must be in new and unused condition and packaged in the original manufacturer's box, crate, or pallet. All of the products, parts, accessories, registration cards, etc. must be returned for a refund to be issued.
The ORIGINAL SHIPPING is NON-REFUNDABLE. If the product was purchased with “free shipping” the actual shipping charges that were incurred to ship the product will not be refunded.
A restocking fee of 15% will be deducted for all returned products. Refunds may not be given if the items have obvious signs of use such as missing paperwork, parts, missing packaging materials, smudges, scratches, or other marks indicating use, etc.
For information on products damaged in shipment please refer to our Shipping Policy.
Adagio manufactures all the water features that we sell. We carry the warranty on them directly.
Adagio does not manufacture the pumps we sell with each feature. The warranty for each pump is provided by the manufacturer.
Each Adagio Water Feature comes with a 1 year Limited Warranty.
This is the smaller three surface waterfall we offer. It truly is a soothing piece of art in your home or office.
Shipped quick, fair price and love the products.
These rails are easy to install and very strong and sturdy. I highly recommend this product.
Good quality & fast delivery
You get what you pay for !
Absolutely a great investment! So great. I love it.
G-Force ZM Fat Tire 48V Electric Bike w/LCD Display 1300W at YBLGoods
Thanks for everything
I have not received it yet.
I like it. it really gets up and goes.
I ordered an attic lift for a client but had technical questions prior to purchase. The customer service person was pleasant. What he didn’t know he followed up on with his technical team and got back to me with the answers.
We did not use these for the intended purpose, but instead used them to make elevator beds in studios to increase the useable space. Awesome indeed.
GOOD SERVICE! GOOD BIKE! CAME IN ABOUT ONE WEEK! VERY HAPPY!!
Missing a part when received. It was handled quickly and easily! The unit was as described and is already being heavily enjoyed.
Had it together in 20 min 100 mi later haven't had to mess with anything kristen was also very helpful
I have already sent you a review!!! Please send me a bike Manuel for my t42, my phone lost all the info on the bike!!!
Thank you guys for being so helpful while trying to figure out which e-bike I wanted to get. I am a bit older, and this new technology is a little confusing to me. But I started seeing these electric bikes all over town and I knew I had to get one! I didn't realize there were so many options though, I almost gave up! But Jessica on the Chat Box was SUPER helpful. She even threw in 4 Free bike accessories in for me! Overall, shipping was fast, customer service was great. 10/10 I will be back again! Thanks guys!