Shipment Processing Time
Unless otherwise noted, all orders (excluding custom products such as blinds and roller shades) are processed same day when placed Monday-Friday before 12pm MST (except holidays) and ship within 24 hours of ordering. If an order is placed on a weekend or holiday the order will be processed on the next business day.
Once the product has shipped you will receive a confirmation email with a tracking number so you can track your shipment.
Due to the high volume of orders during November and December please allow up to 2 extra business days for order processing and up to 2-3 extra business days for delivery. While our team is always working to get your orders to you as quickly as we can, the shipping carriers are working at full capacity this year and are taking longer than usual to process and deliver the packages.
Shipping Rates and Delivery Estimate
TitlSmarterHome uses UPS and only ships Domestic US. Shipping & Handling charges for your order will be calculated and displayed at checkout, and is based on product dimensions, weight, and destination.
An email with the tracking number(s) will be sent when the order ships.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Unable to Locate Shipment
We apologize for any inconvenience or delay in the delivery of your product.
If you are unable to locate your product, track it using the information provided in the shipping confirmation email sent from SmarterHome. If the package has not been delivered, you can choose to receive “Status Updates” from the carrier (see carrier tracking page for details) so you can more closely track your shipment.
If the shipment status shows "Delivered" and you are unable to locate the shipment, please consider the following:
- Check all potential delivery locations at your address (front door, garage door etc).
- See if the carrier placed the package in a more secure location out of view from the street/passersby.
- Check with neighbors to see if the package was erroneously delivered to the wrong address, especially if you live in an apartment, townhome, or condominium.
If after doing the above you are still unable to locate the product, please see “Lost Shipment” section below.
SmarterHome is not responsible for lost or stolen shipments/products.
If you've determined your package has been lost, you can file a claim directly with the carrier. Your order confirmation from SmarterHome contains key information the carrier requires to submit a claim. If you are unable to locate your order confirmation email, or have any questions, please contact Customer Support by emailing email@example.com, by phone at (833) 234-8711, or by chat. Our agents are available Monday-Friday 9am-5pm Mountain time.
SmarterHome Limited Warranty
SmarterHome offers to the original purchaser a one-year limited warranty on all products from the date of purchase. If a manufacturing defect in a product or any component thereof appears at any time during the warranty period, SmarterHome (or its licensed distributor) will, at our sole discretion, repair or replace the product or the defective component with new or refurbished products or components having an equal or greater value and/or performance characteristics. As part of the warranty process, SmarterHome may require a valid proof of purchase. Any product or component that is replaced or repaired will be covered for the remaining warranty period or three months from the date of replacement or repair, whichever is longer.
Who is Covered
This warranty is non-transferable and applies only to the original purchaser of the product.
What is Covered
The warranty covers manufacturing defects in materials and/or workmanship that cause the product to not function as advertised, subject to the limitations set out herein.
This warranty applies only to products when used for personal home applications. Different warranty periods and terms apply for commercial applications.
What is Not Covered
This warranty does not cover normal wear and tear or any product that fails due to:
- Damage from pets/insects
- Exposure to salt air
- Extraordinary use
- Improper cleaning
- Improper handling
- Improper measurements
- Improper installation
- Improper operation
- Improper maintenance
- Outdoor use
- Product or device misuse
Any product that, with the passage of time, exhibits:
- Loss of color intensity(including, but not limited to fabric, plastic parts, faux wood parts, and metals)
- Yellowing or cracking of plastic parts or faux wood products
Costs associated with:
- Transportation to and from retailer
- Product removal
- Product remeasure
- Product reinstallation
- Shipping defective products to SmarterHome for making a claim under this warranty.
In the event there are multiple similar products such as blinds, shades or lifters in the same room, only the defective product will be replaced.
SmarterHome does not guarantee that replacement products or components will be compatible with older discontinued products or apps, and it will not have any responsibility for integration of replacement products with any non-defective components, systems, or products or for repairing or replacing non-defective related components, systems, or products.
SmarterHome products are intended only for indoor use. SmarterHome does not warrant its products for outdoor use, and any such use voids the warranty.
THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY
If a SmarterHome product or component is found to have a manufacturing defect in materials or workmanship within the warranty period, we will (at our discretion) do one of the following:
- Repair the product
- Replace the product or component with a new or refurbished product or component of equal or greater value and/or performance
- Refund the original purchase price of the product or component
Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product.
For all warranty claims it is the responsibility of the customer (at their cost) to return the defective product, along with all original cords, hardware, batteries and any other accessories to SmarterHome (SmarterHome, Inc., 3000 Sierra Vista Way, Provo, UT 84606). Along with the warrantied item, the shipment must also include a copy of the receipt showing date of purchase and a description of the defect. The product and other required information must be received prior to the expiration of the warranty period.
Limitation of Liability
THE SOLE REMEDIES AFFORDED UNDER THIS WARRANTY ARE REPAIR, REPLACEMENT, OR, IF REPAIR OR REPLACEMENT IS NOT COMMERCIALLY PRACTICABLE OR CANNOT BE TIMELY MADE, A REFUND OF THE PURCHASE PRICE. SMARTERHOME WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES RELATED TO THE USE OF, OR INABILITY TO USE, ANY SMARTERHOME PRODUCT. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.)
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Standard Return Policy
SmarterHome offers a 30-Day Money Back Guarantee on all products (excluding custom made products such as MySmartBlinds, Blinds, MySmartRollerShades, and RollerShades which are final sale and non-refundable). All return items must be unopened, unused, and undamaged units. The product must be unaltered and in original, new condition. Return shipping charges to SmarterHome must be paid by the customer and will not be refunded.
SmarterHome reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange.
DID WE MAKE A MISTAKE?
If you believe your Blinds or RollerShades we're not cut correctly, or you received the wrong product, please contact firstname.lastname@example.org. If we did make a mistake, we will refund shipping costs for a return or a repair.
30-DAY MONEY BACK GUARANTEE
All Returns require prior authorization from SmarterHome. To initiate a return, please contact Customer Support.
Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus original shipping cost and any other applicable fees) and will be processed by SmarterHome within 7 business days of receipt of product (excluding weekends and holidays)
After 30 days, and up to 90 days from the date of purchase, if product has not been installed, it can be returned for a refund minus a 15% restocking fee and the original shipping cost. In addition, return shipping charges to SmarterHome must be paid by the customer. The unit(s) must be undamaged and in original, new condition.
Due to the nature of logistics of inventory management and distributions, after 90 days, no returns will be accepted.
SmarterHome does not accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while installing a product (i.e. MyLifter, MySmartBlinds, MySmartRollerShades), we may have several remedies available to you to help you repair the damaged area and still be able to use your unit. However, we will not accept a return within our terms. Please call our customer service department for help.
NOTE: Custom made products such as MySmartBlinds, Blinds, MySmartRollerShades, and RollerShades are final sale and non-refundable/non-returnable.
Orders cannot be cancelled or changed after they have been fulfilled. Please contact us as soon as possible if you need to cancel or make a change to your order.