Order Processing Times
Once your order has been processed, you will receive a confirmation email with shipment tracking information. This is just a rough estimate of your delivery date, for more real-time updates contact FedEx, UPS directly.
In some cases, a shipping confirmation may be slightly delayed even though the package is already on its way to you.
- When the logistics information shows signed for, the buyer has signed for the goods by default. If the goods are stolen or lost after receipt, we will not compensate.
We only ship to US right now, and don't ship to Alaska and Hawaii islands.
Website Return Policy
Probity Cell LLC dba Glion wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, shipping damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty or damaged in shipping) and in the original packaging.
Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.
Please follow this link for your return material authorization (RMA) and pre-paid shipping label for website purchases: firstname.lastname@example.org
If you purchased on Amazon, follow this link: email@example.com
If you purchased on Walmart, follow this link: firstname.lastname@example.org
Note, you will need your order number to obtain the RMA and prepaid shipping label.
After Purchaser receives an RMA number and shipping label from Glion, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping. For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.
Upon receipt of the returned Product, Glion shall inspect the returned Product to confirm that it is not purchaser damaged and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion shall credit Purchaser for the purchase price less cost of return shipping and applicable deductions for international purchases.
If Purchaser returns Product that is damaged by customer abuse, not in the original packaging, or otherwise not in accord with this policy, then Glion shall reduce any credit to Purchaser by the cost to repair the damage
Glion Product Warranty
Probity Cell LLC dba Glion® warrants to the first retail purchaser of this product that it is free from defect in materials and/or workmanship for a period of 12 months from the date of purchase or 1,000 miles, whichever occurs first. This limited warranty does not cover normal wear and tear or any damage, failure or loss caused by improper maintenance, storage or use of the Glion Product. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, modified in any way, or rented.
If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, email email@example.com, for warranty service instructions. You will be required to have registered your purchase at firstname.lastname@example.org and provide a dated proof-of-purchase receipt with any product returned for warranty repair.
If you purchased your product directly from Glion, or authorized resellers that are not authorized to perform warranty service, you will be required to send the product, pre-paid and insured, to our service center for warranty repair. You will be advised of shipping instructions in reply to your email. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Glion for warranty repair, which upon receipt by Glion are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Glion’s sole option) at no cost to you and returned pre-paid to customers located within the Continental United States. International customers (customer located outside of the Continental United States) will also be responsible for the cost of return shipping. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Glion’s option.
If you purchased your product from an authorized reseller that is authorized to perform warranty service, you will be required to return the product to that reseller for warranty repair.
ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE DUE TO NORMAL WEAR AND TEAR, DAMAGE CAUSED BY IMPROPER OPERATION, MAINTENANCE OR STORAGE OF THE PRODUCT (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT).
UNDER NO CIRCUMSTANCES SHALL GLION BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL GLION’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR GLION ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.