Shipment Processing Time
Once an order is processed, it is shipped out via LTL or FedEx/UPS, for large and small items respectively. Prepaid freight charges will be added to your invoice, although dealers have the option to use their own freight company. Please make a notation on your purchase order for this option.
Prepaid LTL shipments are curbside delivery unless otherwise requested.
Shipping times vary based on final destination, however the average transit time is 2-4 business days for the East Coast, 3-5 business days for the Midwest and 5-7 business days for the West Coast. Please contact Lexora, Inc directly for all orders outside of the contiguous United States.
All returned items must be shipped in an undamaged “like new” condition, original packaging and crating materials, for the return to be accepted by Lexora or the Authorized Retailer. A return merchandise authorization (RMA) must be requested and approved prior to shipping any products back to Lexora or the Authorized Retailer. All returns will be inspected upon arrival at the warehouse and once approved, the applicable credit will be provided.
The following types of items may not be returned under any circumstance:
- Items that have been partially or completely installed and/or assembled
- Modified or altered items
- Items not in original Lexora packaging and crating materials
Orders refused by customer for reasons excluding damages to the merchandise, manufacturer defect or shipping error, shall be treated as a return and be subject to terms and conditions of the return policy and procedure.
Any noted damage to the purchased item must be reported to Lexora or Authorized Dealer within 5 business days of delivery.
For evident transit damages, please refuse the item with the freight company upon delivery. The majority of minor issues/damages can be replaced by parts sent from Lexora warehouse and do not require a full return of the item. If minor damage is visible upon delivery, please notate same on the Proof of Delivery slip which is executed at the receipt of the delivery. If you are unable inspect the delivery shipment right away, please notate “Subject to inspection, possible concealed damage”.
If a replacement part is required, please contact Lexora or the Authorized Dealer as noted on your purchase confirmation. For convenience, the contact Lexora Customer Service at (440)-678-7845 for assistance on a request.
Returns of non-damaged items must be made within 30 days of delivery of merchandise. All returns must be returned in “new” condition and in undamaged Lexora packaging and crating materials or the packing materials of the Authorized Dealer.
Customers in receipt of their purchased item who wish to make a return, must ship the item back via shipping carrier of their choice. Upon Lexora’s receipt, inspection and approval of the returned item, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Customers cancelling their order after receipt of shipment tracking confirmation and once the item is in transit will receive a credit subject to a 25% restocking fee, Original Shipping Fee and Return Shipping Fee.
If an item is being returned to an Authorized Dealer, once the RMA is approved by the Authorized Dealer, tracking information for the return must be provided to Lexora and the tracking number must be active within 30 days of delivery. Once the return is inspected and approved, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Be advised that if a return is delivered after 30 days of purchase, a partial credit shall be issued subject to Lexora or Authorized Dealer’s review of the return.
Ordered the Wrong Size/Style
Customers are urged to request a sample prior to placing their orders via email@example.com Lexora and Authorized Dealer shall not be liable for any Customer error in connection with selection of size or product finish.
Customer should confirm all measurements prior to placing an order. If you receive a wrong sized product, please contact the retailer with whom you purchased from. Please note if the order received is incorrect due to sizing, customer shall be responsible for the return of the wrong product and the appropriate delivery charges for an exchange, if any.
All Lexora products are handcrafted by experienced professionals who take ample time and care making each product unique and one of a kind. We strive to provide exceptional quality products as well as customer service.
If the product is notated as defective, a return request must be provided within 30 days of the delivery date. Photos and videos indicating the defect are required for a return or replacement of order. Please also provide the product item SKU # and Batch # found on the packaging of each Lexora item or the Quality Control Sticker found on countertops and cabinets. Once provided, Lexora will investigate the issue and provide resolutions and/or approval of return.
Please note replacements of defective products are available. Please contact Lexora’s Customer Service at Phone:(440)-678-7845 or firstname.lastname@example.org for assistance.
Orders can only be cancelled prior to shipment. Approved order cancellations will receive an email confirmation of status. If the order is not in Lexora’s warehouse and is in route, the shipment cannot be cancelled.
For a full refund of shipment fees- cancellation must be made at least 24 hours prior to the shipment pickup ready time on the day of pickup.
If an order is refused due to a cancellation that was not provided in a timely manner, this shall be deemed a Buyer’s Remorse Return. A 25% restocking fee along with the Original Shipment and Return shipment shall be applied to customer’s credit.
If the freight company delivering the item has made multiple unsuccessful attempts to contact you to establish a delivery date and time, the freight company may apply storage fees which will be applied to customer’s order.
If incorrect contact information was provided at the time the order was placed to Lexora or a re-consignment (change of address) is requested after the item is already in transit, customer shall be responsible for any fees incurred as well as delay in the delivery of the order. Lexora hereby reserves the right to charge additional storage fees to the responsible parties.
All Lexora products carry a 1-year manufacturer’s limited warranty. Proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. This warranty covers products that were properly installed by a licensed professional and used properly. If, under those circumstances, a Bell and Modern product has a manufacturer’s defect, Lexora will provide the parts necessary to resolve the issue free of charge. This includes a full replacement of the product if necessary, solely at the manufacturer’s discretion. If an item is defective upon receipt, do not install and contact Lexora immediately. Defective items that are knowingly installed will not qualify for free replacements.
Damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol or other organic solvents — whether performed by a contractor, service company or yourself — are excluded from this warranty. Additionally, defects or damage caused by non-Lexora parts will void this warranty in its entirety.
Lexora will not be held responsible for labor charges and/or damage incurred during the installation, repair, or replacement of any Lexora product. Furthermore, the manufacturer shall not be held responsible for any incidental or consequential damages, losses and/or injury relating to the item(s). Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees — whether expressed or implied, statutory or otherwise — including without restriction those of merchantability or of fitness for use.
Depending on jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages. In such cases, the aforementioned limitations or exclusions may not apply. This warranty affords you specific legal rights; you may have other rights which vary from state to state, province to province, and country to country.
All Lexora products (with the exception of our outdoor firepits) are designed for indoor use only. All warranties are non-transferable. Lexora will supply proper instructions for making warranty claims.
Photos of the damaged/defective part or item may be required to fulfill parts requests. Said photos are necessary to determine the proper resolution and to file damage claims with the shipping company.
If photos cannot be submitted for any reason, the damaged/defective part must be shipped to our warehouse at the customer’s expense. The part will be carefully inspected and necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary.
Issues with missing parts must be reported to Lexora within 48 hours. All Lexora parts carry a 90-day limited warranty.