NAKTO EBIKES Shipping Policy
All orders from our NAKTO EBIKES under this shipping policy.
Any questions please email us:firstname.lastname@example.org
- Shipping from
We ship from our warehouse at :1683 Sierra Madre Circle，Placentia，CA,92870 ,USA
- Shipping time
We still Open now from Monday to Friday (9:am to 5:00 pm on pertific time)
- Shipping Date
All ebikes in stock would shipped out in 1-3business days.It will takes 3-5 business days to arrival .
- Delivery time
In normal , ebikes would delivery in 3-5 business time.But now for COVID-19. It could happen many uncertain problems.
- Shipping Company
We delivery by UPS ground
- Free shipping
Free shipping for any orders in US continent in the whole site.
- Shipping area
We Ship Nationwide in the USA except & Alaska.Puerto Rico .Customers who live in Puerto Rico，and Canada, please email to email@example.com
All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.
- HOW TO ASSEMBLE NAKTO EBIKES
NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy
Orders made on Saturdays, Sundays and holidays will be processed on the following business day.
* Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.
- Return due to quality issues:
|14days ~ 2 months
|customer will get 70 % refund
|3 ~ 4 months
|customer will get 60 % refund
|5 ~ 6 months
|customer will get 50 % refund
|Over 6 months
- Returns due to non-quality issues with 14 days:
- Warranty range
2. Artificial damage will not be covered by 1 year warranty.
- Return contact Email: firstname.lastname@example.org
- No returns after 14 days of receiving with non-quality issues.
- All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store, please contact the store seller.
NAKTO Electric Bicycle Warranty Policy
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at email@example.com for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:firstname.lastname@example.org as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.