Will be calculated using Customers Address. Shipment will be arranged within 2-3 working days, by UPS or Fedex
The manufacture warrants Qualisports bike frames and forks to be free from defects in materials and workmanship.
This includes a five-year warranty on frame and fork.
Battery warranty: All Qualisports e-bike batteries come with a two-year warranty (Battery cycle lifetime is between 600 - 800 cycles depending on the environmental conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).
Consumables such as tires, tubes, saddles, grips, brake cables, pedals, and chains are not covered.
All other components and add ons such as racks will have a one-year warranty (Carry bags have no warranty). Please do note the limit load of racks is 25KG.
PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT, IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.
Warranty is valid only in the Continental United States only.
THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)
Please send us the Pics or Videos to firstname.lastname@example.org if your Quali-bike error occurred. Our support team will off advise you about the maintenance.
DO NOT TEAR OPEN THE OUTFIT BY YOURSELF; IT'S DANGEROUS AND WILL NOT MEET THE WARRANTY TERMS.
No returns after 7 Days of receiving the Bike.
To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
Box must be sealed and unopened.
Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
Accessory/replacement part orders:
All accessories can be used for Qualisports ebikes only, we do not accept any return or refund of accessories.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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