Must be calculated using Customers Address. Shipment will be arranged within 2-3 working days, by UPS or Fedex
Email: info@yblgoods.com
Phone:(440)-678-7845
Refund policy
QuietKat will accept the return or cancellation of an order under the following conditions:
Items that are purchased and canceled before shipping are subject to a 15% processing and restocking fee at QuietKat's discretion.
Returns are subject to a 15% processing and restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable. Please allow QuietKat 4-6 weeks from the date we receive the item(s) to process the return and issue a refund to the original method of payment.
To qualify, items must be unused and returned in their original packaging with all tags, manuals, and included items free of damage.
QuietKat will not accept the returns of products after 30 days.
In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them or will sacrifice the item. Once a return is approved by QuietKat, Inc..
Customer responsibility for shipping returned items unless damaged upon receipt:
The customer is responsible for the cost of shipping and the cost of insuring the return shipment. If the customer does not pay for insurance, QK is not responsible for lost items. Additionally, QK is not responsible for any damage to items incurred during the return shipment.
All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.
QuietKat will honor price changes or promotional offerings at quietkat.com for 14 days from the date of purchase. To initiate a price guarantee, the customer must contact our team within the allotted timeframe.
RETURN POLICIES
QuietKat will accept the return or cancellation of an order under the following conditions:
Items that are purchased and cancelled before shipping may be subject to a 15% processing and restocking fee. QuietKat reserves the right to determine when this fee applies.
Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable.
QuietKat will not accept the returns of products after 30 days.
In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund.
QUIETKAT WARRANTY INFORMATION
Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.
This warranty applies only to the original registered owner of the QuietKat and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.
WARRANTY CLAIMS
All claims to this warranty must be made through QuietKat, Inc., and can be submitted here.
Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at Phone:(440)-678-7845
