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At YBLGoods, we strive to provide you with the best quality Customer Service, while our Manufacturers provide you with the highest quality products. Together, as an Authorized Dealer, we are able to combine our efforts to bring you a FULL Manufactures Warranty on EVERY Item and FREE Shipping on almost every item in our store!
Look for the Free Shipping Badge applied to most products across our website.
You can find the Free Shipping Badge in 1 of 2 places around our website. Either below the "Buy Now" buttons, or within the Product Descriptions themselves. But don't worry, even if you miss it, we will never Charge you any Shipping or Handling Fee's without you knowing prior to Checkout!
While we do have Free Shipping on nearly every item in our store; We do have to charge Shipping on some of the very large & bulky items, due to nature of transporting such goods.
These items are quite obvious however. Such as our Commercial Playground Equipment, or our 24 Foot Swim Spas! Both of which our average customer rarely ever runs into. However, we do also provide FREE Installation Assistance if the occasion ever does call for such services!
In some instances, we do provide Local Pick Up on a few of the products that we sell. Pick Up locations are at the various warehouses that we ship from across the country. Local Pick Up would require to be arranged by Contacting Us first. Once a request is sent, we will determine which Warehouse a Pick UP may be possible at, depending on where we have that item located.
In most cases a Local Pick Up is not possible. However, If it is still something you are interested in, feel free to Contact Us using the Chat Box at the bottom right hand side of you screen, and we will do out best to make that happen for you!
As an Authorized Dealer, we not only offer the Full Manufacturers Warranty on everything we sell, but we also sell all of our Products at MAP (Minimum Advertised Pricing) Which is the Lowest Price legally possible, set by the Manufacturers themselves.
Which is why we are 100% confident in offering both our Price Match Guarantee AND Transparent Price Comparing, and knowing that we are still always bringing you the Lowest Prices possible!
In order for YBLGoods to do a Price Match, all of the following criteria must also be true with the listing on the other Sellers website...
1. Must be the same Make & Model of the item we are Selling.
2. Must be in a New Condition with Original Manufacturers Packaging Materials, the same as we are selling. No Floor Models, Used, or Refurbished Items, etc.
3. Must include Shipping Price for said item. (In some cases this must be calculated to your actual address, if the other Dealer is calculating theirs as such. Please give us extra time to prepare your Price Match during these situations.)
4. Other Dealer must also be an Authorized Dealer of item being Sold.
5. Must be able to be Publicly Purchased in the same manner such as our website. Using a publicly accessible Checkout Page and Authorized to accept Credit and/or Debit Cards via an Authorized Payment Processor. No Private Listings or Offers, ACH, Wire Transfers, etc.
6. No 3rd Party or Marketplace Listings such as Craigslist, Facebook, Amazon, etc, nor apps such as OfferUp, Mercari, Nextdoor, etc can be honored in any Price Matching system.
7. No Email, SMS, or any other Newsletter style promotions may be honored, as your consent to opt into those newsletters means you may receive Private Discounts, that are not being Advertised to the General Public.
Without all of these criteria being true, it would not be a true Price Match, as all of these factors can effect the Warranties, Service, Final Prices, etc that you receive when buying.
NOTICE:
We offer our Price Match Guarantees, as we already sell all of our products at MAP Pricing (Minimum Advertised Pricing) This price is set and regulated by the Manufacturers themselves. This is why no 3rd Party or Marketplace Sellers can be honored in the system. We also can not Advertise for any less than the MAP Prices set by the Manufacturers, nor may any other Authorized Dealer. If we become aware of another Authorized Dealer selling for below MAP Pricing, we are obligated to notify the Manufacturer of this issue. Additionally, we honor the right to turn down business from any party that does not comply with these policies, or any other regulations set by YBLGoods or the Manufactures themselves.
The Elevate® Vintage Trunk by Touchstone™ has one of the smallest footprints of any TV Lift Cabinet but will accommodate flat screen televisions up to 46" wide (diagonal). The Elevate® Vintage Trunk's TV Lift Cabinet's leather-wrapped, steamer trunk design, is our most versatile cabinet. The aged cigar leather finish fits so many decors thanks to its beautiful finish. Don't be misled by the Vintage Trunk's price, you'll be thrilled with the built-in quality of this TV Lift.
Primarily designed for use at the foot of your bed, the Elevate® Vintage Trunk gives your room the look of a beautiful chest at the end of your bed when not elevated. When you are ready to watch television, the lift elevates your flat screen to the ideal height for in-bed viewing. Designed for flat screen TV's, the Elevate® Vintage Trunk enhances your viewing experience by placing the TV at the optimal viewing height and hides your TV away securely when not in use. The Elevate® Vintage Trunk's four-sided finish gives consumers the versatility to have amazing flat screen viewing at the foot of the bed, in the living room, or anywhere in the home.
Included in The Elevate® Vintage Trunk is Touchstone's Whisper Lift® II TV Lift, which fully raises or lowers your flat screen TV in less than 30 seconds, and reaches an extended height of 65.5". Installation is quick and easy and we provide step by step instructions as well as phone and online support to help you get setup in just minutes. Or if you prefer, our factory trained staff can install the lift prior to shipping for $100.00, this way the cabinet and lift will be ready once it arrives.
Cables can be neatly tucked away by feeding them through the bottom of the cabinet. The front panel of the Elevate® Vintage Trunk also pops out, providing for easy access to the tv lift and your electronics inside the cabinet.
Optionally, you can upgrade the Elevate® with our add-on component shelf to store your cable box, game system, DVD player, and other components for only $79 at time of cabinet purchase (Its normally $89 as a standalone purchase). The add-on component shelf attaches to the TV lift system directly below the flat screen TV and raises or lowers into the cabinet along with your TV when remotely activated. The shelf provides an area of 16" W x 9" D on both the left and right side to fit a wide variety of multimedia components. Or you can add the IR Repeater Kit for only $99.
Touchstone offers White Glove Delivery packages starting at $300.00. Please note we can not offer White Glove service to all states, so check with us first to confirm service availability. Here's what is included in your White Glove Service:
ELECTRIC FIREPLACES 72" AND LARGER - LTL LIFT GATE SERVICE
Email: info@yblgoods.com
Phone:(440)-678-7845
Touchstone Home Products, Inc. ("Touchstone") warrants that its electric fireplaces and all mechanical parts related thereto (Product) shall be free from defects in materials and workmanship and shall be suitable for form, fit and function for one year from the date of purchase.
INCLUDED IN STANDARD 1-YEAR WARRANTY VALID FOR 1 YEAR FROM DATE OF PURCHASE (INCLUDED WITH FIREPLACE PURCHASE):
Touchstone Home Products offers our customers a 5 year standard manufacturers warranty.
Our warranty includes:
INCLUDED IN STANDARD 2-YEAR WARRANTY (INCLUDED WITH CABINET PURCHASE):
INCLUDED IN EXTENDED 5-YEAR WARRANTY:
RETURN/EXCHANGE POLICY - FIREPLACE UNITS, LIFTS, AND PARTS
Please inspect your fireplace unit immediately upon receipt for shipping damages and notify Touchstone Home Products immediately if there is damage. Return/refund will not be accepted for damage claims received past 14 days after delivery.
Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization if the request is received more than 30 days after delivery.
You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling toll free our Customer Service at (440)-678-7845. Please make sure the Return Authorization number is written on the outside of the box you send back to Touchstone Home Products. Returns without an RA# will be refused.
There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused and refund will not be issued.
While Touchstone Home Products includes Free Ground Shipping on all fireplace units at no extra charge, the customer is responsible for all shipping costs tied to the return of the fireplace back to Touchstone Home Products, as well as the original shipping costs from Touchstone to the customer. The fireplace unit must be returned in its original packaging. Returns of fireplace units without the original box and foams will be denied.
Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY TOUCHSTONE HOME PRODUCTS. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
RETURN/EXCHANGE POLICY - TV CABINETS
Please inspect your cabinet immediately upon receipt for shipping damages. Once you have inspected the cabinet and accepted delivery, we cannot take responsibility for shipping damages. So please inspect carefully.
Return Authorizations must be requested within 30 days of delivery. Touchstone will not issue a Return Authorization on requests after 30 days post delivery. Returns/Exchanges received more than 30 days after we have issued you a return authorization will be denied and not refunded.
You must contact Touchstone Home Products for a Return Authorization number (RA#) by calling our toll free Customer Service at (440)-678-7845. Write this number on the outside of the box if you are sending a product back to us. Returns received without an RA# will be refused.
There is a 25% restocking fee on merchandise returned/exchanged for any reason other than a product defect or shipping damage. Any items that are returned without a return authorization will be refused.
While Touchstone Home Products includes shipping fees on all cabinets, the customer will be responsible for all shipping costs incurred for shipping the cabinet from Touchstone Home Products to the customer, as well as the cost of return shipping of the cabinet back to Touchstone Home Products in the event of a return or exchange for reasons other than defect or shipping damage. The cabinet must be returned in its original packaging. Cabinets not returned in original packaging will not be accepted and customer will be denied refund.
Returns/Exchanges will not be accepted for cabinets finished in a custom color.
Custom paint deposit is non-refundable once order is placed.
If you have any further questions regarding shipping or returns, please call us at (440)-678-7845
The Elevate® Vintage Trunk by Touchstone™ has one of the smallest footprints of any TV Lift Cabinet but will accommodate flat screen televisions up to 46" wide (diagonal). The Elevate® Vintage Trunk's TV Lift Cabinet's leather-wrapped, steamer trunk design, is our most versatile cabinet. The aged cigar leather finish fits so many decors thanks to its beautiful finish. Don't be misled by the Vintage Trunk's price, you'll be thrilled with the built-in quality of this TV Lift.
Primarily designed for use at the foot of your bed, the Elevate® Vintage Trunk gives your room the look of a beautiful chest at the end of your bed when not elevated. When you are ready to watch television, the lift elevates your flat screen to the ideal height for in-bed viewing. Designed for flat screen TV's, the Elevate® Vintage Trunk enhances your viewing experience by placing the TV at the optimal viewing height and hides your TV away securely when not in use. The Elevate® Vintage Trunk's four-sided finish gives consumers the versatility to have amazing flat screen viewing at the foot of the bed, in the living room, or anywhere in the home.
Included in The Elevate® Vintage Trunk is Touchstone's Whisper Lift® II TV Lift, which fully raises or lowers your flat screen TV in less than 30 seconds, and reaches an extended height of 65.5". Installation is quick and easy and we provide step by step instructions as well as phone and online support to help you get setup in just minutes. Or if you prefer, our factory trained staff can install the lift prior to shipping for $100.00, this way the cabinet and lift will be ready once it arrives.
Cables can be neatly tucked away by feeding them through the bottom of the cabinet. The front panel of the Elevate® Vintage Trunk also pops out, providing for easy access to the tv lift and your electronics inside the cabinet.
Optionally, you can upgrade the Elevate® with our add-on component shelf to store your cable box, game system, DVD player, and other components for only $79 at time of cabinet purchase (Its normally $89 as a standalone purchase). The add-on component shelf attaches to the TV lift system directly below the flat screen TV and raises or lowers into the cabinet along with your TV when remotely activated. The shelf provides an area of 16" W x 9" D on both the left and right side to fit a wide variety of multimedia components. Or you can add the IR Repeater Kit for only $99.