YBL Goods is proud to offer free shipping on Green Bike USA products to the continental United States.
If your order is in stock, it typically will ship 3-7 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery.
Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees plus shipping costs.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for the delivery and retain a copy of it for your records. If your item(s) arrive damaged or with any issues, please contact us within 24 hrs via email with pictures and/or video documentation of any damage or problems.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
There will be a 15% restocking fee deducted from your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Cosmetic damages will be evaluated for only replacement part or credit for that part.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 - 10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your order has shipped, you (the buyer) will also be subject to a $100 cancellation fee and responsible for actual shipping charges plus the initial cost to ship the item.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage of the box or product you should immediately make note of it on the bill of lading when signing for the delivery and retain a copy of it for your records. If your item(s) arrive damaged or with any issues, please contact us within 12 hrs via email with pictures and/or video documentation of any damage or problems.
Our warranty includes 18 months on motor & battery, 12 months for controller and charger. This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Green Bike USA bicycles purchased through an authorized dealer or distributor.
Please do not call. All customer support requests must be submitted by email to firstname.lastname@example.org. We do not handle warranty or tech support requests by phone. We will not respond if you call.
THIS WARRANTY DOES NOT COVER:
-Tires, tubes, frame, spokes, kickstand, brakes, rims, and other mechanical components of the bicycle and normal wear and tear
-Improper follow-up maintenance
-Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
-Damage or failure due to accident, misuse, abuse, or neglect
-Labor charges for part replacement or changeover
-Bikes used for commercial activities, including those in rental, demo, or security fleets
As an Authorized Dealer, we not only offer the Full Manufacturers Warranty on everything we sell, but we also sell all of our Products at MAP (Minimum Advertised Pricing) Which is the Lowest Price legally possible, set by the Manufacturers themselves.
Which is why we are 100% confident in offering both our Price Match Guarantee AND Transparent Price Comparing, and knowing that we are still always bringing you the Lowest Prices possible!
100% Guaranteed x 2!
In order for YBLGoods to do a Price Match, all of the following criteria must also be true with the listing on the other Sellers website...
1. Must be the same Make & Model of the item we are Selling.
2. Must be in a New Condition with Original Manufacturers Packaging Materials, the same as we are selling. No Floor Models, Used, or Refurbished Items, etc.
3. Must include Shipping Price for said item. (In some cases this must be calculated to your actual address, if the other Dealer is calculating theirs as such. Please give us extra time to prepare your Price Match during these situations.)
4. Other Dealer must also be an Authorized Dealer of item being Sold.
5. Must be able to be Publicly Purchased in the same manner such as our website. Using a publicly accessible Checkout Page and Authorized to accept Credit and/or Debit Cards via an Authorized Payment Processor. No Private Listings or Offers, ACH, Wire Transfers, etc.
6. No 3rd Party or Marketplace Listings such as Craigslist, Facebook, Amazon, etc, nor apps such as OfferUp, Mercari, Nextdoor, etc can be honored in any Price Matching system.
7. No Email, SMS, or any other Newsletter style promotions may be honored, as your consent to opt into those newsletters means you may receive Private Discounts, that are not being Advertised to the General Public.
Without all of these criteria being true, it would not be a true Price Match, as all of these factors can effect the Warranties, Service, Final Prices, etc that you receive when buying.
We offer our Price Match Guarantees, as we already sell all of our products at MAP Pricing (Minimum Advertised Pricing) This price is set and regulated by the Manufacturers themselves. This is why no 3rd Party or Marketplace Sellers can be honored in the system. We also can not Advertise for any less than the MAP Prices set by the Manufacturers, nor may any other Authorized Dealer. If we become aware of another Authorized Dealer selling for below MAP Pricing, we are obligated to notify the Manufacturer of this issue. Additionally, we honor the right to turn down business from any party that does not comply with these policies, or any other regulations set by YBLGoods or the Manufactures themselves.
At Your Best Life Goods we have FREE Shipping on Nearly Every Item!
At YBLGoods, we strive to provide you with the best quality Customer Service, while our Manufacturers provide you with the highest quality products. Together, as an Authorized Dealer, we are able to combine our efforts to bring you a FULL Manufactures Warranty on EVERY Item and FREE Shipping on almost every item in our store!
Look for the Free Shipping Badge applied to most products across our website.
You can find the Free Shipping Badge in 1 of 2 places around our website. Either below the "Buy Now" buttons, or within the Product Descriptions themselves. But don't worry, even if you miss it, we will never Charge you any Shipping or Handling Fee's without you knowing prior to Checkout!
When Doesn't an Item Have Free Shipping?
While we do have Free Shipping on nearly every item in our store; We do have to charge Shipping on some of the very large & bulky items, due to nature of transporting such goods.
These items are quite obvious however. Such as our Commercial Playground Equipment, or our 24 Foot Swim Spas! Both of which our average customer rarely ever runs into. However, we do also provide FREE Installation Assistance if the occasion ever does call for such services!
What About Local Pick Up?
In some instances, we do provide Local Pick Up on a few of the products that we sell. Pick Up locations are at the various warehouses that we ship from across the country. Local Pick Up would require to be arranged by Contacting Us first. Once a request is sent, we will determine which Warehouse a Pick UP may be possible at, depending on where we have that item located.
In most cases a Local Pick Up is not possible. However, If it is still something you are interested in, feel free to Contact Us using the Chat Box at the bottom right hand side of you screen, and we will do out best to make that happen for you!